Customer Service Articles

Discusses the benefits of live chat software and how to use it to increase online sales.

Look for a simple tool that allows you to enter and search on three text fields: problem, resolution, and details. Concentrate on the these three and you will sure to build something useful.

It takes commitment and an obsession about customers to win business. Over the years, my experiences have taught me that it is simple to create a customer-focused culture, but it certainly isn't easy. If a company gets it right, however, the customers and profits will be easy to attract and keep.

A thoughtful gesture can delight a customer and result in enormous good will toward your product or service. I witnessed something spectacular that improved my philosophy about caring about customers. With one simple act, a colleague of mine created buzz that money could not buy!

Now, wait a minute. You are not a stage comedian or an actor. Your job is to sell something, not put on a clown act. How does humor fit into customer service? And that's exactly why this works: Everybody thinks just like the above paragraph. Because everybody thinks that way, nobody uses humor to ease a customer transaction.

How a single employee can ruin a company's reputation.

Any job which involves customer service will, before long, involve a few unpleasant encounters with at least one customer who has a problem about something. There is a notable difference between customers who have an understandable complaint, and those who seem to just seem to have a personal problem.

The first tenet in pleasing customers is very simply - treat customers the way you would like to be treated. A happy customer will return and potentially be your best marketing asset as they tell their friends.

The average company loses half their customers in 5 years and half their employees in 4 years(*1) This has significant impact to overall customer, employee, investor and supplier loyalty.

Customers are the most important elements for the success of a business. Attaining and retaining the customers is one of the most important and essential tools for the success of any business.